Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
FBO Assistant General Manager
Objective:
The FBO Assistant General Manager's role is to deliver exceptional business results in a Company owned/managed FBO operation. This position is ideal for someone who thrives on business development and inspiring the FBO team to deliver the Million Air brand.
Million Air's motto is that we are "Ladies and Gentlemen severing Ladies and Gentlemen", this is part of our fundamental credo principles. By applying the principles of trust, honesty, respect, integrity and commitment, we care for and maximize talent to the benefit of each individual and the company.
Responsibilities and Duties:
- Develop a full understanding of the budget, process, and the P & L of the business.
- Provide strong leadership and support to functional reports.
- Improve the profitability of the business by championing and implementing operational excellence techniques, continuous improvement of processes, and verification metrics.
- Business growth and development
- Live, promote, and hold others accountable for the Million Air standards.
- Ensure department managers and other personnel have the resources including staff capacity, technology, and training they need to achieve their goals.
- Foster a teamwork oriented, high-performance culture that is customer focused.
- Assist with contract review and negotiation, including but not limited to hangar leases, city leases, fuel supply, equipment and vendor contracts.
- FBO budget preparation, variance reporting and performance consistent with the goals of the company.
- Develop and ensure necessary controls and procedures for business success, legal compliance and delivering Million Air's product.
- Strong recruiting skills, high affinity for assuring job certification and clear communication.
- Responsible for Passenger Service and Ramp Operations ramp including into-plane
- fueling and third party fueling, and ground handling.
- Full accountability to the General Manager for Health & Safety issues, operational and financial performance
- Planning resource allocation in each business unit to include staff planning in line with customer requirements and budget.
- Routine liaison with customer representatives.
- Liaison with internal and external customers and agencies.
- Producing routine reports.
- Supporting the development of the business units with accurate and timely project work.
- Leading the station equipment planning cycle.
- Ensuring compliance with all internal and external operational and administrative requirements.
- Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
- Provide leadership for employee relations through effective communications, including coaching, disciplinary and positive recognition
- Mentor employees for promotional opportunities
- Work closely with GM and HR department to provide effective training and development program
- Hold supervisor/lead team accountable for timely and effectively handling of all employee related issues, focusing on improving performance and professional documentation
- Responsible for ensuring compliance for the attendance reliability program
- Track and follow-up on late employees, sick calls and no shows.
- Ensure that all employees are properly uniformed and equipped with PPE requirements
- Ensure that all damage and defects to ramp equipment used are reported.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
- Assistant management of a nationally or globally recognized brand
- Demonstrate ability to interact with senior level executives.
- Ability to exercise independent direction and judgment and work in a fast-paced, time sensitive environment.
- Strong leadership, communication, organizational and interpersonal skills
- High integrity/excellent critical thinking skills
- Candidate must thrive in an entrepreneurial and dynamic environment with a demonstrated record of achievement.
- Communicate with customers and employees in person, on phone, and through radio communications.
- Experience in budgeting and financial management.
- Experience in operational planning and resource allocation.
- A working knowledge of GSE maintenance issues.
- Understanding of the wider airport operational environment
- Experience and understanding of the commercial issues in aviation.
Reporting Relationship:
This position reports to the General Manager
Work Environment:
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
- Must be able to lift 50 pounds.
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
- Outside work in all types of weather conditions
- Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers.
Travel:
Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
