Million Air

Thank you for your interest in becoming a Million Air franchisee.

The ultimate customer service experience takes flight when independent owners combine their entrepreneurial spirit under the Million Air name.

Million Air Interlink was founded in 1984 in Dallas, Tx. where the first FBO (Fixed Base Operation), Million Air Dallas, successfully launched one of the most recognized brands in aviation.   Today, Million Air is celebrating its 25th Year of providing outstanding FBO, charter and maintenance service through a network of independent franchisees.  Million Air's dedication to selecting qualified franchisees along with the strength of our franchise relationships has been a key factor in the growth and the success of the business.  We remain committed to our franchisees and their dedication to excellence in the true entrepreneurial spirit.

Million Air continues to grow by seeking highly qualified FBO owner operators to join the Million Air family.    Business and or public service experience, financial qualifications and a proven track record of success are important factors in the evaluation process of a prospective franchisee particularly if the candidate has demonstrated successful ownership or management of an existing FBO.

The stringency of our standards comes from our commitment to our customers is to assure that they will always receive outstanding service that is consistently delivered throughout the many Million Air locations.  

Below you will find a quick overview of our franchise selection process and many additional programs available.  Again, thanks for your interest in Million Air. We look forward to hearing from you.

Sincerely,

Sandy Nelson
Chief Brand and Business Development Officer
Million Air
Office: 713-640-4013
8501 Telephone Rd
Houston, Texas 77061

For more information please email: snelson@millionair.com or call.

Goals

• "To be the Premier, Worldwide, Industry Leading Aviation Service Provider..."
• To continue to build a worldwide network of first-class FBOs by developing a solid infrastructure and effective sales and marketing programs that produces higher sales revenues and overall returns
• Increasing the gap in our Market Leadership position as the leading FBO network by providing tools and services that produce higher earnings through efficiencies and better managed FBOs

Mission Statement

Million Air Headquarters has established the infrastructure, that creates the growth, and maintains the brand image for our family of FBOs to enjoy both Product and Profit Dominance. We accomplish this by selecting quality locations, filtering for "Service Centric" employees and owners, providing superior training to all FBO facilities, maintaining integrity in the system through well defined business controls, and ensuring that each Million Air customer consistently experiences supe­rior service while receiving exceptional value.

Million Air FBOs are operated as corporate owned and managed FBOs and independent ownership. With more than 1,500 employees, over $300,000,000 invested and approximately $500,000,000 annual revenues and more than 900 aircraft within the leasehold of our facilities, we set the stage for changing the service standards of the aviation industry. With more than 25 years of Fixed Base Operations experience, development and service, Million Air is uniquely qualified to design, develop and support you and your FBO while providing great benefits to the city, airport, and greater communities for all general and commercial aviation users of the airport.

Million Air's Unique Advantage

Research indicates that 50% of our competition's customers are less than satisfied with the quality of service offered other FBO chains (Aviation Resource Group - Denver, Colorado). Million Air Interlink currently receives approximately two new calls a week offering or suggesting new Million Air location opportunities. To take full advantage of this reality, Million Air strategically maintains its strong brand identity, stays close to its customers, and leverages the brand to keep “top of mind awareness' with every customer. These critical assets are tools are already in place.

In summary, Million Air has the following advantages over its competition:

• Exceptional name recognition.
• Proven track record.
• Superior customer service.
• Exceptional internal growth disciplines.
• Competitive programs through Loyalty Programs.
• Cost reduction programs.
• Decision Science Tools for top line growth and site selection
  

Million Air Success

Million Air brings a successful record in FBO operations. The network has seen unprecedented top line revenue growth all the while combining purchasing power for substantial cost cutting strategies. Strengthened management and an emphasis on product quality and cus­tomer relationships have proven to be a winning and sustainable business strategy for both profits and growth.

Through Million Air's exceptional track record for starting and developing FBO's, we believe in our ability to grow and develop any new location. The Million Air name identifies an FBO as a first-class luxury facility providing outstanding customer service. Customers come to Million Air FBOs because of the look and feel of the facility and the special way they are treated, or in other words, the performance staged for their benefit. Our exceptional reputation is safeguarded by our consistently outstanding product and service. This helps assure the continued strength of Million Air and the image we have earned.

University of Houston Independent Research Shows Results

An independent study by the University of Houston commissioned to evaluate recently joined Million Air FBOs which studied the impact of the Million Air brand. The purpose of this independent study was to measure, subject to franchise law, the impact that the Million Air brand brought to new entrants to the network. In short, the industry growth during the study period was 2.8% while the newest Million Air locations grew at a mean average rate of 21% within the first two years.

Worldwide presence

Million Air's highest quality service standards at the world's leading commercial and general aviation airports makes Million Air is one of the largest and most respected names in FBO service industry.

Today, Million Air succeeds at servicing more than nearly 1 million aircraft movements and 2.5 million passenger movements and nearly 70 million gallons of fuel to business, general aviation and commercial aircraft each year. Million Air's award winning programs continues to succeed by developing innovative approaches of providing outstanding customer service while maintaining a loyal customer base delivered by our most precious resource, our more than 1,500 employees.

Being a Million Air franchisee offers you many advantages - from the training by, and the support of, a solid organization to the opportunity to own a thriving and successful business.